As a Commercial Account Executive, you will be responsible for selling Fountain solutions to large employers in industries where the hourly workforce is core to business operations.  These industries include retail and grocery, hospitality and food services, logistics and transportation, business and professional services, and healthcare. Your accounts will have at least 5,000 employees (with an emphasis on 10,000 employees and up), and your buyers will be senior executives in talent acquisition and business operations.What you'll be doing:Prospect to key accounts within your territory, building a sustainable pipeline in partnership with marketing and sales developmentUnderstand and promote Fountain’s vision, products, and value proposition, taking a value-first approach to selling our solutionsManage a complex enterprise sales process, working with and driving consensus among our stakeholders in HR, recruiting, business operations, IT, and other corporate functionsClose new accounts for 5-6 figure annual recurring revenueSet up customers for long-term success, selling with honesty and integrityTrack all customer information and progress in Salesforce and other Fountain toolsContribute to a culture of accountability and a team-selling approachWhat you should bring:The successful candidate will be a highly intelligent and inspirational salesperson who has the following experience and personal characteristics:Minimum 5 years of experience in software sales, with a heavy emphasis on selling business solutions to senior executivesProven track record of exceeding sales quotas and closing 5-6 figure dealsStrong knowledge of technology solutions serving the recruiting, HR, and/or hourly workforce market, including the buyer personas and value drivers at the executive levelPrior experience in startup organizations and selling products that are novel or require creativity and evangelism2 or more years of experience working 100% remotelyWillingness to travel often for events (1+ per month)Salary Range: $90,000 - $100,000K USD + commission, depending on location and experience#LI-KS1

As a Technical Support Specialist, you will have the opportunity to maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams. Our team’s mission is to build, deepen and grow relationships with our customers. Successful candidates will be passionate about solving problems and helping customers; thrive in cultivating genuine relationships; love tinkering and figuring out how things work; be able to spot problems and identify patterns; demonstrate a can-do attitude and a sense of ownership; and handle ambiguity well. This role works on Tier 2 levels of support which requires more advanced technical acumen. If this sounds like you, then the game is afoot.What you'll be doing:Respond to customer inquiries in Intercom ticketing system in a timely and professional manner, and provide work arounds or alternate solutions while issues are being investigatedDiagnose and troubleshoot software issues, providing effective solutions or escalating as necessary by generating well informed and documented tickets in LinearInvestigate problems using data logs, on platform and API testing, using Fullstory to view user sessions, backend settings, and engaging with our integration partnersCollaborate with engineering, support engineering, and product teams to identify and resolve technical problemsCreate RCA (Root Cause Analysis) documentation for some incidents when necessaryCreate and maintain technical documentation, including FAQs, user playbooks, and troubleshooting tipsAssist in the onboarding process for new team members, providing training and support as neededGather customer feedback and insights to help improve product features and support processesParticipate in team meetings to discuss ongoing issues, share knowledge, and enhance overall support qualityFountain is a multi-product suite, so it’s pertinent to the success of the team to stay up-to-date with product updates, new features, and industry trends to provide informed supportEstablish baseline performance metrics related to service level agreements (response rates and resolution times) and key performance indicators like ticket volume addressed, first touch resolutions, and CSATWhat you should bring:Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience2+ years of experience in a technical support role at a software companyStrong troubleshooting skills with the ability to diagnose complex technical issuesFamiliarity with software development processes and technologies (e.g., APIs, databases, querying DBs via SQL) and familiarity with log and error monitoringExcellent verbal and written communication skills, with the ability to convey technical information to non-technical usersStrong problem-solving abilities and a customer-oriented mindsetExperience with ticketing systems and support tools (e.g., Intercom, Zendesk, Linear, JIRA) is a plusExperience with different HR systems, ATSs, and multi-product suites is preferredNice to have:Experience in B2B SaaS startup environmentsWorking remotely for a global company across multiple time zonesSQL experience

You love digging into code, and figuring out what is wrong.  You love fixing code that isn’t working right, or just making it better.  You’re ready to expand your software development career by helping some of the largest companies in the world maximize their use of Fountain’s high volume hiring and hourly workforce management platform.  Working with the Support, Customer Success and Professional Services teams you’ll help make our customers' problems melt away, and help implement customer specific features.  You’ll work with our Product and Engineering teams to make sure that we are always improving and making Fountain all that it can be.This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).What you'll be doing:Develop, test, and maintain product featuresReview and collaborate with other developers' workEnsure the quality, reliability, operations, and security of your productCollaborate closely with the product team throughout the product life cycleImplement and maintain the stack using best practices and current pragmatic boundariesBecoming an expert in Fountain’s multiple products, and working with product managers, customer support, and developers to understand features and the intentions behind themWorking with Fountain’s Product team to standardize and integrate frequently requested functionality into the core applicationEliminate repeat issues, whether by automation, direct tooling to resolve, or fixing a problem upstreamWhat you should bring:2+ years of Experience Javascript framework [React, Typescript, Node, etc] OR2+ years of Experience Ruby on Rails [Sidekiq, React, etc]Excellent communication skills, both written and verbal, in English, to facilitate effective collaboration with the team. Proven experience troubleshooting and solving production software issuesEmpathy for the customersAttention to detailDemonstrated experience in a product-oriented software developmentAbility to work independently and confidently, even in dynamic situations and with limited informationNice to have:Experience in B2B SaaS startup environments and remote international settings is strongly preferredFamiliarity with event-driven architectures, serverless architectures, high volume architectures, API strategies, MongoDB, AWS, micro-services, web security, and Agile methods is highly desirableExperience with or a desire to learn augmented coding practices using LLMs and entirely autonomous coding platforms is desirable

Fountain builds workforce management software for the world's largest hourly employers. We are an agent-first engineering organization where coding and review agents are integrated into our daily workflow. Our platform team builds the critical systems that enable engineers and agents to ship dependable products at scale.What You’ll be Doing:As a member of our compact platform squad (currently four engineers), you will develop the foundational systems that power the entire Fountain ecosystem. Your responsibilities will typically involve:Ship platform capabilities across all customer and internal productsOwn performance, security, and stability for high-traffic production systemsEnhance agentic systems, including coding agents and observability toolsLead architectural decisions for human and agentic interfacesDesign reliable code, APIs, and contracts for humans and agentsCollaborate with product and engineering teams to deliver customer impactWork autonomously with product managers and designersIdentify problems, ship fixes, and own outcomes like an early-stage product teamWhat you bringA minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems.Expert-level systems design. You have a keen eye for the architectural foundations beneath every feature and aren't afraid to express your technical perspective. You possess a track record of identifying and re-engineering misaligned systems.Exceptional discernment for technical trade-offs, UX, APIs, and code. You possess a clear vision of excellence across various domains and consistently elevate the standards of your colleagues.Demonstrated experience with agentic or LLM-based systems beyond consumer use. You've shipped something where an LLM was in the critical path, built tooling that agents consume, or designed evals that catch regressions. Bonus if you can describe the failure modes you've seen and what you did about them.Initiative. Our strongest signal: you ship things nobody asked you to ship, and they turn out to matter.Thrives in autonomous and ambiguous environments, operating effectively without the need for a structured ticket queue.Excellent written communication. You'll work across time zones (EU, US, South Africa, India) and async clarity is the highest-leverage skill in this kind of org.Nice to haveDesigned APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability.Experience within early-stage product teams or startup environments.Proficiency with event-driven architectures, monorepos, and/or observability at the platform level.

Fountain builds workforce management software for the world's largest hourly employers. We are an agent-first engineering organization where coding and review agents are integrated into our daily workflow. Our platform team builds the critical systems that enable engineers and agents to ship dependable products at scale.What You’ll be Doing:As a member of our compact platform squad (currently four engineers), you will develop the foundational systems that power the entire Fountain ecosystem. Your responsibilities will typically involve:Ship platform capabilities across all customer and internal productsOwn performance, security, and stability for high-traffic production systemsEnhance agentic systems, including coding agents and observability toolsLead architectural decisions for human and agentic interfacesDesign reliable code, APIs, and contracts for humans and agentsCollaborate with product and engineering teams to deliver customer impactWork autonomously with product managers and designersIdentify problems, ship fixes, and own outcomes like an early-stage product teamWhat you bringA minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems.Expert-level systems design. You have a keen eye for the architectural foundations beneath every feature and aren't afraid to express your technical perspective. You possess a track record of identifying and re-engineering misaligned systems.Exceptional discernment for technical trade-offs, UX, APIs, and code. You possess a clear vision of excellence across various domains and consistently elevate the standards of your colleagues.Demonstrated experience with agentic or LLM-based systems beyond consumer use. You've shipped something where an LLM was in the critical path, built tooling that agents consume, or designed evals that catch regressions. Bonus if you can describe the failure modes you've seen and what you did about them.Initiative. Our strongest signal: you ship things nobody asked you to ship, and they turn out to matter.Thrives in autonomous and ambiguous environments, operating effectively without the need for a structured ticket queue.Excellent written communication. You'll work across time zones (EU, US, South Africa, India) and async clarity is the highest-leverage skill in this kind of org.Nice to haveDesigned APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability.Experience within early-stage product teams or startup environments.Proficiency with event-driven architectures, monorepos, and/or observability at the platform level.

Fountain builds workforce management software for the world's largest hourly employers. We are an agent-first engineering organization where coding and review agents are integrated into our daily workflow. Our platform team builds the critical systems that enable engineers and agents to ship dependable products at scale.What You’ll be Doing:As a member of our compact platform squad (currently four engineers), you will develop the foundational systems that power the entire Fountain ecosystem. Your responsibilities will typically involve:Ship platform capabilities across all customer and internal productsOwn performance, security, and stability for high-traffic production systemsEnhance agentic systems, including coding agents and observability toolsLead architectural decisions for human and agentic interfacesDesign reliable code, APIs, and contracts for humans and agentsCollaborate with product and engineering teams to deliver customer impactWork autonomously with product managers and designersIdentify problems, ship fixes, and own outcomes like an early-stage product teamWhat you bringA minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production-ready systems.Expert-level systems design. You have a keen eye for the architectural foundations beneath every feature and aren't afraid to express your technical perspective. You possess a track record of identifying and re-engineering misaligned systems.Exceptional discernment for technical trade-offs, UX, APIs, and code. You possess a clear vision of excellence across various domains and consistently elevate the standards of your colleagues.Demonstrated experience with agentic or LLM-based systems beyond consumer use. You've shipped something where an LLM was in the critical path, built tooling that agents consume, or designed evals that catch regressions. Bonus if you can describe the failure modes you've seen and what you did about them.Initiative. Our strongest signal: you ship things nobody asked you to ship, and they turn out to matter.Thrives in autonomous and ambiguous environments, operating effectively without the need for a structured ticket queue.Excellent written communication. You'll work across time zones (EU, US, South Africa, India) and async clarity is the highest-leverage skill in this kind of org.Nice to haveDesigned APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability.Experience within early-stage product teams or startup environments.Proficiency with event-driven architectures, monorepos, and/or observability at the platform level.

As a Senior Software Engineer at Fountain, you will collaborate with a diverse team of engineers, designers, and product managers to create user-centered web applications that empower organizations to improve employee retention.To succeed in this position, it is important to have a proven track record of working with rich enterprise products and possess strong problem solving skills, and a solid technical background in frontend/backend development, data structures, and architecture.The Fountain Engineering team is organized into product squads, each responsible for independently owning the product's health and market fit. The teams are the domain experts of their products, and are always looking to improve their operation.We are a rapidly growing team that operates with agility and speed. You will be expected to find creative solutions even when faced with uncertainty, and you will have the freedom to do so. In fact, you will operate with the autonomy typically found in early-stage product development, rather than in a larger organization.This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).What you’ll be doing:Design, develop, test, and maintain product features and enhancementsCollaborating closely with product and design teams to bring features to lifeReview and collaborate with other developers' workImplement RESTful API endpoints, build new functionality in our Express/Node.js backend codebase, build upon our MongoDB modelEnsure the quality, reliability, operations, and security of all our productsIdentifying and addressing performance bottlenecks and optimizing applications for maximum speed, scalability and ease of useStaying up-to-date with industry trends and continuously seeking opportunities to enhance the user experienceWhat you should bring:5+ years of experience in full stack software engineering Proven experience in product-oriented software developmentProficiency in modern technologies, including but not limited to:React, TypeScript, MongoDB, Express (must have) TailwindCSS, MUI, Vite Ruby on Rails (nice to have)Testing Suite -  Vitest/Jest, PlaywrightStrong problem-solving skills and the ability to think critically about user interactions and system architectureAbility to work independently and confidently, even in dynamic situations and with limited informationExcellent communication skills, both written and verbal, in English, to effectively collaborate with team members and stakeholdersNice to Have:Experience in B2B SaaS startup environments and remote international settings is strongly preferredFamiliarity with event-driven architectures, serverless architectures, high volume architectures, API strategies, MongoDB, AWS, micro-services, web security, and Agile methods is highly desirableExperience working in an Agile development environment, collaborating with cross-functional teamsPast positions in startups and international contexts will be appreciated

As a Senior Software Engineer at Fountain, you will collaborate with a diverse team of engineers, designers, and product managers to create user-centered web applications that empower organizations to improve employee retention.To succeed in this position, it is important to have a proven track record of working with rich enterprise products and possess strong problem solving skills, and a solid technical background in frontend/backend development, data structures, and architecture.The Fountain Engineering team is organized into product squads, each responsible for independently owning the product's health and market fit. The teams are the domain experts of their products, and are always looking to improve their operation.We are a rapidly growing team that operates with agility and speed. You will be expected to find creative solutions even when faced with uncertainty, and you will have the freedom to do so. In fact, you will operate with the autonomy typically found in early-stage product development, rather than in a larger organization.This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).What you’ll be doing:Design, develop, test, and maintain product features and enhancementsCollaborating closely with product and design teams to bring features to lifeReview and collaborate with other developers' workImplement RESTful API endpoints, build new functionality in our Express/Node.js backend codebase, build upon our MongoDB modelEnsure the quality, reliability, operations, and security of all our productsIdentifying and addressing performance bottlenecks and optimizing applications for maximum speed, scalability and ease of useStaying up-to-date with industry trends and continuously seeking opportunities to enhance the user experienceWhat you should bring:5+ years of experience in full stack software engineering Proven experience in product-oriented software developmentProficiency in modern technologies, including but not limited to:React, TypeScript, MongoDB, Express (must have) TailwindCSS, MUI, Vite Ruby on Rails (nice to have)Testing Suite -  Vitest/Jest, PlaywrightStrong problem-solving skills and the ability to think critically about user interactions and system architectureAbility to work independently and confidently, even in dynamic situations and with limited informationExcellent communication skills, both written and verbal, in English, to effectively collaborate with team members and stakeholdersNice to Have:Experience in B2B SaaS startup environments and remote international settings is strongly preferredFamiliarity with event-driven architectures, serverless architectures, high volume architectures, API strategies, MongoDB, AWS, micro-services, web security, and Agile methods is highly desirableExperience working in an Agile development environment, collaborating with cross-functional teamsPast positions in startups and international contexts will be appreciated

As a Senior Software Engineer at Fountain, you will collaborate with a diverse team of engineers, designers, and product managers to create user-centered web applications that empower organizations to improve employee retention.To succeed in this position, it is important to have a proven track record of working with rich enterprise products and possess strong problem solving skills, and a solid technical background in frontend/backend development, data structures, and architecture.The Fountain Engineering team is organized into product squads, each responsible for independently owning the product's health and market fit. The teams are the domain experts of their products, and are always looking to improve their operation.We are a rapidly growing team that operates with agility and speed. You will be expected to find creative solutions even when faced with uncertainty, and you will have the freedom to do so. In fact, you will operate with the autonomy typically found in early-stage product development, rather than in a larger organization.This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).What you’ll be doing:Design, develop, test, and maintain product features and enhancementsCollaborating closely with product and design teams to bring features to lifeReview and collaborate with other developers' workImplement RESTful API endpoints, build new functionality in our Express/Node.js backend codebase, build upon our MongoDB modelEnsure the quality, reliability, operations, and security of all our productsIdentifying and addressing performance bottlenecks and optimizing applications for maximum speed, scalability and ease of useStaying up-to-date with industry trends and continuously seeking opportunities to enhance the user experienceWhat you should bring:5+ years of experience in full stack software engineering Proven experience in product-oriented software developmentProficiency in modern technologies, including but not limited to:React, TypeScript, MongoDB, Express (must have) TailwindCSS, MUI, Vite Ruby on Rails (nice to have)Testing Suite -  Vitest/Jest, PlaywrightStrong problem-solving skills and the ability to think critically about user interactions and system architectureAbility to work independently and confidently, even in dynamic situations and with limited informationExcellent communication skills, both written and verbal, in English, to effectively collaborate with team members and stakeholdersNice to Have:Experience in B2B SaaS startup environments and remote international settings is strongly preferredFamiliarity with event-driven architectures, serverless architectures, high volume architectures, API strategies, MongoDB, AWS, micro-services, web security, and Agile methods is highly desirableExperience working in an Agile development environment, collaborating with cross-functional teamsPast positions in startups and international contexts will be appreciated

Fountain’s Customer Success teamAs an Enterprise Customer Success Manager at Fountain you will build relationships with some of the biggest brands in the world. You are a trusted advisor focused on driving mutually successful outcomes and delivering ROI.  Our team’s mission is to drive outsized outcomes and build, deepen and grow relationships with our customers by:Understanding their current and future business goals and challengesLeveraging our recruiting and technology expertise to share insights and best practicesCommunicating the value of these solutions to their team and executives What you’ll be doingSelf-sufficient management of 5-15 Enterprise accountsActively ensure there is a clear roadmap and account plan for your strategic accounts to drive long-term account growth and successSupport and enable customers with regular executive touchpoints and develop meaningful relationships to optimize product adoption and customer valueRepresent the customer voice with internal product roadmap decisionsEnsure customer wellbeing by monitoring customer health, driving customer adoption, driving KPI improvement, and acting as an escalation point for customer issuesDevelop data-driven QBRs and account plans for customers that outline critical customer goals, metrics for success, potential issues, and provide best practices and recommendationsBe a strategic partner and thought leader for your customers by providing hiring and workforce management  industry insights and best practices. Be a change management champion by helping your customers evolve their recruiting strategies, processes, and workflowsProvide training and insights on how to optimize their usage of Fountain.Interact with clients via email and zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowancesCreate, outline, and maintain updates on project plans, document milestones, manage the budget, and contribute to client success storiesCollaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customersUse your insights and innovations working with customers to lead team projects which improve the experience for all customersPlease expect to travel onsite for customer meetings 2-3x per quarter What you should bring8+ years in a customer-facing role (with at least 2 years in SaaS), with a preference of Enterprise Customer experienceA background in customer success and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes.Project management as a strength and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization.Experience with executive stakeholder relationship management up to C-levelStrong attention to detail, effective time management, and organizational abilitiesFamiliar with concepts revolving APIs and integrationsCurious, eager to learn the industry and productStrategic thinker with a knack for identifying creative solutionsProven ability to operate effectively in a fast-paced environment and adapt quickly to changeDemonstrated ability to quickly learn new technologies and reporting platformsStrong analytical skills, preferably with experience using LookerNice to havesUnderstanding of key CS concepts such as customer journey, milestones, handoffs, escalations, churns, and maintaining a book of business Experience handling renewal conversations and commercialsHow We Use AI on This TeamAt Fountain, we believe Agentic AI is a force multiplier for customer success teams. The Enterprise CSM role is expected to actively use Agentic AI tools to work smarter, not just faster. Here is what that looks like in practice:Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracksProject documentation: Draft status reports, risk summaries, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributingWorkstream visibility: Apply AI tools to synthesize activity across multiple concurrent projects and flag potential timeline conflicts or blockers proactivelyData Analysis: Using AI to analyze and synthesize customer data into actionable reports; and delivering meaningful metric-backed recommendationsKnowledge management: Leverage AI to help maintain and improve playbooks, ensuring documentation stays current as processes evolveComfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus. We are also strong users of the Fountain cross-platform Agent: Cue.Salary Range: $80,000 - $110,000K USD + bonus, depending on location and experience.